Assistant Service Manager – South Hackensack, NJ

The Metro Group, Inc., is an established, successful, premier Building Services company founded in 1925. Our services include water treatment, boiler repairs, service and installations, HVAC repairs, water services & testing, regulatory compliance and various other valuable building services. We take pride in the work we do while building long-lasting partnerships not only with our clients but most importantly with our employees.

We are currently seeking a qualified Assistant Service Manager to join in our growing National Mechanical Division. The selected individual will work closely with our Service, Sales & Finance departments to ensure the highest level of satisfaction to our internal and external customers.

Role and Responsibilities (include but not limited to):

– Receive & enter customer calls for emergency and scheduled services

– Troubleshoot Burner/Boiler issues with Customers & Service Mechanics

– Dispatch Mechanics to service calls

– Issue & approve purchase orders

– Review & approve Customer Invoices

– Interpret Mechanic field notes to determine additional work requirements

– Prepare Customer Proposals

– Act as point person for Mechanic technical support

– Work rotation as “On Call” Manager for nights & weekends

– Communicate with our office suppliers & vendors

– Payroll Processing (time keeping/tracking)

– Provide general administrative support within the office

– Visit the field, when necessary, to meet with technicians or customers

Qualifications and Requirements:

– Field Experience & Working Knowledge of Steam and Hydronic Systems, various Oil & Gas Fired Burners (including, not limited to: IC, CB, Webster, Power Flame, Carlin, Becket, LAARs, Lochivar, Camus as well as Condensing and Atmospheric burners)

– Knowledge of Boiler room equipment including controls, relays, contactors, line-starters, motors, VFD, safety devices and interlocks associated with Boiler/Burners

– 3+ years’ experience working in a fast-paced office environment

– Previous customer service experience in an industrial or service industry preferred

– Excellent communication and organizational skills

– Proficient in Microsoft Word, Excel, and Outlook

– Courteous, professional demeanor

Benefits and Perks:

– Competitive compensation

– All expenses reimbursed

– Great benefits package including medical and dental insurance

– 401K Retirement Plan

– Paid Holidays, Paid Personal Time Off

– Extensive on the job training provided with career advancement opportunities

The Metro Group, Inc. is an EEOC-compliant employer.

    Request a Quote